Questions and Answers
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What do I get for my money?
As well as your Caravan Holiday Home or Lodge, the price also includes:
- Transportation, Siting & levelling of unit on chosen plot
- Securing & chaining down on the unit
- Connection to electric supply, water supply and foul water system
- Supply and fitting of 2 gas bottles and regulator or connection of unit to piped gas supplied underground
- Supply and fitting of exterior TV aerial
- Supply and fitting of steps to front and rear doors including hand rails
- Fire Extinguisher/smoke alarm
- Pre-delivery inspection and check
- Decking on Lodges and Caravan Holiday Homes at River Valley Country Park.
Can I own a Lodge on any of your parks?
No, Lodges are available to purchase on River Valley Country Park only.
Can I own a Caravan on any of your parks
Yes. You can purchase a Caravan on either River Valley Country Park or Surf Bay Holiday Park.
Can I live on the parks?
Our parks really would be a lovely place to live, however our parks are licenced for holiday use only, making them NON-RESIDENTIAL. You will be asked to provide evidence of a permanent address.
Is there any age limit?
When can I use the Caravans & Lodges?
You can use your Caravan or Lodge whenever the park is open. Surf Bay Holiday Park has an 8 month license (1st March – 3rd November), River Valley Country Park has a 10 month license (2nd March - 5 January).
What is the tenure and how long does it last?
The license agreement, under the Code of Practice drawn up by the British Holiday & Home Parks Association in consultation with the Office of Fair Trading is issued as standard to owners of Caravan Holiday Homes and Lodges on Holiday Parks. This maintains the high standards expected today and ensures you have the security of tenure recognized by the Government and all interested authorities. On purchasing a new Caravan on our parks, you will be issued with a 10 year Holiday License Agreement for a 10ft caravan and a 12-year Agreement for a 12ft Caravan from date of manufacture. On purchasing a Lodge at River Valley Country Park you will be issued with a 30 year Holiday License agreement. All dates are explained and agreed when your sale is completed.
How long will the Caravans & Lodges Last?
All Caravan Holiday Homes are built to NCC standard EN1647 and are built from materials that will withstand the duration of the licence period.
On Timber units regular exterior maintenance and treatment will prolong the life of the unit.
When will I have to change my Holiday Home again?
At the end of your Holiday Agreement License
Who is responsible for maintenance?
It is in your own interest to maintain your investment. We will be pleased to help organise any repairs and maintenance to your Caravan or Lodge on your behalf, or to put forward the names of local trades people. To ensure that all of our parks remain attractive holiday destinations, all privately owned accommodation must be kept in a good state of repair and condition.
How do I request a specific plot?
Plots on new developments and newly available pitches will be allocated on a strictly first come, first served basis, and can be reserved for £500.00. It is important to reserve the plot of your choice as early as possible. Why not book an appointment to arrange a park visit of your choice.
Do I have to pay local authority rates?
No. This is a non-residential park.
How much is Gas, Water & electric and how/who do I pay?
Water/Sewage disposal are included within the pitch fees. Electric services are metered and you will be invoiced from the park office annually or at regular intervals if preferred.
At Surf Bay Holiday Park Gas cylinders are charged for periodically in arrears. Prices include delivery & fitting. At River Valley Country Park gas is piped and will therefore be charged for periodically.
Do I need to pay for siting & connection of the Caravan or Lodge?
No, this price is built into the price you pay for your Caravan or Lodge. This service is provided by our Siting team and park maintenance manager. See 'What do I get for my money?' above
Can I bring my pet dog?
Owners of their own Caravans or Lodges are able to bring their dogs with them to the parks, however they must be kept on a lead at all times, unless in a designated 'Dog Walk' area.
At Surf Bay Holiday Park, there is the Northam Burrows Country Park adjacent to the park or Westward Ho! beach where dogs can be walked.
At River Valley Country Park dogs can be walked along the stream that runs alongside the park.
There are of course many pathways, lanes and fields around all of our parks.
Where can I park my car?
Each Holiday Home and Lodge has designated parking.
How many parking spaces do I get?
Designated parking has been allowed for 1 car per Caravan or Lodge, however in some cases these designated parking areas can accommodate 2 vehicles.
Can my friends and family visit me?
Yes, however in the interest of park security a visitor book (register) is available in reception for all owners & visitors to complete on arrival & departure. Owners who let their caravans must notify the park of arrivals and if the customers are to collect a key from reception. When collecting keys, identification WILL be required.
Who looks after the Caravan or Lodge when the park is closed?
There will always be someone to keep an eye on your purchase when you are not there. This means that if there are any problems that are apparent from the outside, we can inform you immediately and discuss an appropriate course of action. We will hold a key for use in such emergencies. It is policy on all our parks to ensure we are aware of all holidaymakers or visitors to Privately owned accommodation.
How do I sell my Caravan or Lodge?
Provided that the age of the Caravan does not exceed the Age Limit which appears on your License agreement you can sell your Caravan or Lodge, however this sale must be agreed in writing with our Head Office – 0844 88 00 118 before putting the Caravan on the market. Surf Bay Leisure can act as your agent for this purpose, receiving all purchase monies from your buyer, etc. Apart from the commission agreed at the outset, we will not make any other charges to you or to the buyer of the Caravan.
How much would I get for my Holiday Home if I sold it after a year?
If you are seriously thinking of owning a Caravan Holiday Home for a very short period of time, we would seriously advise you not to go ahead with your purchase, they do depreciate and the first year is always the worst. The remainder will depreciate evenly over the licence period. Lodge values will depreciate evenly over the licence period. A value will also depend on how well you look after your Holiday Home and the state of the economy and Holiday Home Industry as a whole.
Do I have to pay insurance?
Yes. You must be properly insured against all the usual risks including fire, flood, storm and third party liability. Insurance can be arranged through our Head Office – 0844 88 00 118. More information on Insurance.
Are there any park rules?
Yes. Our Holidaymakers and Private owners enjoy a quieter, relaxed lifestyle on all of our parks. A set of Park Rules for each park are available and must be adhered to and form part of the License Agreement, which must be signed.
How much is a Caravan?
The price you pay will depend on the size, specification and manufacturer you choose. It is impossible to say at this stage exactly how much this will be until you have made a decision on the park, pitch and model. However, single unit Caravan Holiday Home prices (10-12ft wide) range from £18,000 - £55,000 .
How much is a Lodge?
With less manufacturers than Caravan Holiday Homes, the price band can be narrowed slightly, however it is still dependent on the size, specification and manufacturer you choose. Twin unit Lodges prices start from around £90K
How can I pay for my Holiday Home?
Whilst some customers use their own savings or a bank loan to pay for their new or pre-owned Caravan Holiday Home or Lodge, many of our owners prefer to spread the cost with a convenient, low deposit affordable finance plan, tailor made to meet their specific needs.
Can I sublet my Caravan or Lodge?
Yes, we are happy for you to sublet your Lodge or Caravan, however we reserve the right to terminate this privilege should your tenants continuously break our park rules. There must be no under-cutting of the Park’s charges, nor any sub-letting to anyone with dogs. In the event that your Caravan or Lodge is sublet, you must be able to provide the appropriate Gas and Electrical Test Landlord Certificates. Subletting Information.
Owners who let their caravans must notify the park of arrivals and if the customers are to collect a key from reception. When collecting keys, identification WILL be required.
Can I have decking?
Due to Health & Safety regulations it may not be possible to offer you this option on some of our more developed locations, due to the distance between Caravan Holiday Homes, however where possible we will endeavour to provide this option at an additional charge. Charges will depend on decking type and size.
Decking on Lodges at River Valley Country Park is included in the price.