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Disabled Access Information

Surf Bay Holiday Park - Devon

Surf Bay Holiday Park is a completely level park, with access across the burrows to the beach. Alternative access is available through the Village of Westward Ho!, just 5 minutes walk away. We have Caravan Holiday Home and apartment accommodation, most with excellent views of the National Park (Burrows).

One of our Caravan Holiday Homes is a factory built 2 bedroom (Level 2) Wheelchair Access caravan (Albatross Wheelchair Access at Surf Bay Holiday Park - Wider exterior doors, extra space in all rooms for manoeuvrability, lower lever units, handrails and switches, sockets and appliance controls at appropriate heights.)

Ramp access leads to a fully adapted spacious interior. All rooms are on ground level and are fully accessible for wheelchair users, including the ‘wet room’ bathroom. Wider exterior doors, lower level units, handrails and switches, sockets & appliance controls placed at appropriate heights are just some of the advantages.

All other Caravan Holiday Homes and apartments on the park are accessible by 2-4 steps all of which have parking alongside the accommodation. For confirmation on number of steps in your accommodation, please ask the park on booking.

There is a 5mph speed limit throughout the park with clearly marked speed bumps in several locations. The speed bumps are not severe, therefore it is possible to wheel a wheelchair over them. Immediately outside the reception area and at the entrance to the park can be used as a drop off point. There is a car park next to reception, accessed via a pathway.

Our Launderette, Reception and information room are situated in one building on ground level. Each facility has its own access and has a small threshold at the door. All facilities are open 8.30am-5.00pm. When reception is closed there is an emergency number available on the main door and in your Welcome Packs on arrival.

Colour schemes throughout all accommodation and park buildings have been designed to provide a good contrast between floors, walls and doorways. The public buildings and park area have signs.

Wheelchairs are not currently available to hire from the park, however we are happy to accept delivery of such provisions on your behalf. The Red Cross hire wheelchairs and other various medical items for free with a small refundable deposit on 0845 3313331 will be able to give you more information on this.

Mobile phone coverage for Vodafone, O2 and EE networks are good in all areas of the park.

There is a bus service that runs along Golf Links Road every half an hour. The bus stop is 100 yards to the right of the park along the pathway. Details of Taxi’s are available in your Welcome Pack on arrival or from Reception. The local firm Number 6 Taxi's – 01237 666666 has access to a people carrier with wheelchair access.

Assistance Dogs are welcome on the park, however we do ask that they are exercised off the park. Access to the burrows is at the bottom of the park.

Our staff are there to help. If you feel you need help at anytime, please request assistance with any member of staff.

Takeaway facilities and Restaurants are available in the village, a 5 minute walk or short drive away. There is plenty of parking in the village next to each of the conveniences.

River Valley Country Park - Cornwall

River Valley Country Park is a completely level park with one unit of accommodation set on set on a hillside at a higher level. We have accommodation for everyone from Lodges (some with Hot Tubs on the Decking) and Caravan Holiday Homes to pitches for Touring Caravans and Motorhomes.

All Caravan Holiday Homes and Lodges on the park are accessible by 3-5 steps all of which have parking alongside the accommodation. For confirmation of number of steps, please ask the park on booking.

Our spacious Touring and Motorhome pitches in varying positions around the park all have excellent views of the countryside. Some pitches are further away from our facilities than others, therefore it would be helpful if you could let us know your requirements when making a reservation. All pitches are available with parking alongside.

There is a 10mph speed limit throughout the park. There is a car park adjacent to reception, which can be used as a drop off point for convenience.

Our small park shop and reception (open 8.30am-5.00pm), is accessible by four wide wooden steps or a wide ramp for wheelchair access. Once in the reception and shop everything is on ground level. When reception is closed the main house is next door, there are no steps. Park wardens are available and emergency numbers are listed in your Welcome Pack on arrival.

The shop provides all basic goods.There is a takeaway van available on the park once a week. Details are available on the black board outside reception.

Colour schemes throughout all accommodation and park buildings have been designed to provide a good contrast between floors, walls and doorways. The public buildings and park area have signs.

All toilet and shower blocks on the park are on ground level with one small step for access. We have one purposely built disabled access shower and toilet available in the toilet block behind the launderette near reception. This is accessed by a ramp.

Wheelchairs are not currently available to hire from the park, however we are happy to accept delivery of such provisions on your behalf. Red Cross in Truro on 0845 331 3331 hire wheelchairs and other equipment and will deliver.

Mobile phone coverage for Vodafone and Orange networks is limited on the park. A pay phone is available near Reception. Please contact Reception in an emergency.

There is a bus service that runs from the park entrance, at the top of the lane twice a day, however we would suggest that a taxi would be more convenient. The local firm ‘Jolly Rogers – 01736 711128, has access to a people carrier with wheelchair access.

Assistance Dogs are welcome on the park, however we do ask that both Assistance Dogs and dogs staying with families are exercised off of the park. Numerous access points to the stream side are available along the park.

Our staff are there to help. If you feel you need help at anytime, please request assistance with any member of staff.