Warranty
All new holiday caravans & lodges that are purchased on one of our parks are covered by a manufacturer’s 12-month warranty from the date of purchase (some elements may be covered for longer periods). Pre-owned holiday caravans & lodges are covered by our own warranty which commences on the first day of occupation and is valid for 6 months.
The cover will differ slightly between a caravan & lodge and new & pre-owned as follows:
New Lodge
- Chassis
- A Frame
- Wheels
- Floor
- Electrics
- Plumbing
- Boiler
- Shower
- Gas Fire
- Cooker
- Fridge/Freezer
- There is also a 3-year Structural guarantee on this product.
New Caravan
- Chassis
- A Frame
- Wheels
- Floor
- Electrics
- Plumbing
- Boiler
- Shower
- Gas Fire
- Cooker
- Fridge/Freezer
Pre-owned Caravans & Lodges
This warranty covers:
- Failure of any fitted appliance (gas or electric)
- Failure of the structure
- Water ingress
This warranty does not cover:
- Cosmetic features including decor & soft furnishings
- Batteries, bulbs and fuses
- Any problem caused by wear and tear, abuse, misuse or accidental damage
- Decking planks, unless the wood becomes rotten and they break
If you have any problems with your holiday caravan or lodge, please contact the Park Manager in the first instance, or our Customer Care department at our head office on 01837 680100.
The terms of this warranty do not affect and cannot exclude any of the purchaser’s statutory rights as a consumer. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.
Prior to delivery, all holiday caravans & lodges delivered are given a pre-delivery inspection (PDI) to ensure the unit is complete and in good working order. There are occasionally instances where damage is sustained whilst a caravan or lodge is being transported, therefore a further inspection is made on delivery to our park.