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Warranty

All new caravan holiday homes & lodges that are purchased on one of our parks are covered by a manufacturer’s 12-month warranty from the date of purchase (some elements may be covered for longer periods). Pre-owned caravan holiday homes & lodges are covered by our own warranty which commences on the first day of occupation and is valid for 6 months.

The cover will differ slightly between a Caravan & Lodge and new & pre-owned as follows:

New Lodge

  • Chassis
  • A Frame
  • Wheels
  • Floor
  • Electrics
  • Plumbing
  • Boiler
  • Shower
  • Gas Fire
  • Cooker
  • Fridge/Freezer
  • There is also a 3-year Structural guarantee on this product.

New Caravan

  • Chassis
  • A Frame
  • Wheels
  • Floor
  • Electrics
  • Plumbing
  • Boiler
  • Shower
  • Gas Fire
  • Cooker
  • Fridge/Freezer

Pre-Owned Caravans & Lodges

This warranty covers:

  • Failure of any fitted appliance (gas or electric)
  • Failure of the structure
  • Water ingress

This warranty does not cover:

  • Cosmetic features including decor & soft furnishings
  • Batteries, bulbs and fuses
  • Any problem caused by wear and tear, abuse, misuse or accidental damage
  • Decking planks, unless the wood becomes rotten and they break

If you have any problems with your holiday home, please contact the Park Manager in the first instance, or our Aftersales Office at Winkleigh on 01837 680100

The terms of this warranty do not affect and cannot exclude any of the purchaser’s statutory rights as a consumer. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.

Prior to delivery, all Caravan Holiday Homes & Lodges delivered are given a pre-delivery inspection (PDI) to ensure the unit is complete and in good working order. There are occasionally instances where damage is sustained whilst a Caravan or Lodge is being transported, therefore a further inspection is made on delivery to our park.